Connect your custom store and
automate customer recovery.
Running a custom ecommerce website? Connect supported customer and order activity with Vakyon so important buying events can start the right recovery journey.
- Custom store connection
- Customer event handling
- Automated recovery journeys
- Order-result visibility
Example shown for illustration.
Your store does not have to be Shopify or WooCommerce.
If your ecommerce business runs on a custom platform, supported integration options can connect important customer activity with Vakyon recovery journeys.
Designed for businesses with their own ecommerce setup.
Custom-built ecommerce
Stores developed specifically for your business using your own ecommerce application.
Laravel / PHP stores
Connect supported ecommerce activity from custom PHP or Laravel-based platforms.
Headless commerce
Use supported integration options for stores where the customer experience and commerce backend are separated.
Connect customer activity with recovery.
Connect your ecommerce store
Use a supported custom integration method to connect important shopping and order activity with Vakyon.
Share customer journey events
Supported cart, checkout and order activity can be used to understand where customers leave the buying journey.
Start recovery journeys
Eligible customer events can start the follow-up journey configured by your team.
Understand what happened next
See whether customers returned and whether completed orders followed your recovery activity.
Your store identifies the moment. Vakyon continues the conversation.
Customer leaves
A customer shows buying interest but leaves before completing the purchase.
Recovery starts
A supported customer event can start the recovery journey configured by your team.
Customer returns
If the customer returns and completes the order, your team can understand what happened after the recovery journey.
Example customer journey shown for illustration.
Your ecommerce store and Vakyon working together.
Connect your store
Your development or ecommerce team connects supported store activity with Vakyon.
Customer shops
A shopper browses products, adds items, starts checkout or reaches another supported ecommerce event.
Vakyon receives the activity
The relevant event is used to understand whether a configured recovery journey should begin.
Recovery starts
Eligible shoppers receive the follow-up journey configured for your business.
See the outcome
Your team can understand what happened after the customer received the recovery follow-up.
Connect what your ecommerce journey needs.
Custom ecommerce businesses can have different technology, checkout flows and customer journeys. The integration should connect the supported activity needed for your Vakyon use cases.
- Customer shopping activity
- Cart-related activity
- Checkout-related activity
- Supported payment activity
- Completed order activity
- Recovery journey results
Connect the customer moments that matter.
Cart Recovery
Follow up when supported store activity shows that a shopper left products behind.
Common questions about custom ecommerce integration.
What is a custom ecommerce integration?
It is an integration for ecommerce businesses that are not relying only on a standard Shopify or WooCommerce setup.
Can Vakyon work with my custom-built store?
It can work with supported custom ecommerce implementations where the required customer, cart, checkout and order activity can be connected.
Do I need a developer?
A custom integration may require help from your development team depending on how your ecommerce website is built.
Which customer activities can be connected?
Supported implementations can use relevant shopping, cart, checkout, payment and order activity depending on the integration available for your store.
Can I use recovery automation?
Yes, supported customer events can be used with configured Vakyon recovery journeys.
Can I see completed orders after recovery?
Vakyon is designed to help connect supported recovery activity with ecommerce order activity so your team can understand the customer journey after follow-up.
Your store is custom. Your recovery journey can still be connected.
Talk with us about your ecommerce setup and the customer activity you want to connect with Vakyon.